This privacy policy sets out how Highcroft Writing uses and protects any information that you give Highcroft Writing when you use this website.

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Highcroft Writing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Highcroft Writing reserves the right to modify this privacy policy at any time, so please review it frequently to ensure you are happy with the changes. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This policy is effective from 22 May 2018

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What we collect

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We receive, collect and store any information you enter on our website or provide us in any other way.

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If you elect to contact us, we may collect the following information:

• name

• contact information including email

• the purpose for which you contacted and your message.

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If you elect to conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and payment details. Your personal information will be used for the specific reasons stated above only.

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What we do with the information we gather

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In addition to using your information to provide and operate an initial service request, we may also this information to understand your needs and provide you with a better service  in the longer term, in particular for the following reasons:

• Internal record keeping for improved customer service - to provide our users/customers with customer assistance and/or technical support, if required. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed.

• To be able to contact our visitors and users with general or personalized service-related notices and promotional messages, to poll your opinions through surveys or questionnaires, and/or send updates about our company.

• We may use the information to improve our products and services. We may create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

• To comply with any applicable laws and regulations, and/or enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at highcroftwriting@outlook.com or write to: Highcroft Writing, Highcroft, Manchester Road, BB114HD, UK.

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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Highcroft Writing is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Links to other websites

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, please indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing suzanne@highcroftwriting.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may occasionally use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable if the cost to respond is deemed excessive. If you would like a copy of the information held on you, please write to suzanne@highcroftwriting.com or Highcroft Writing, Highcroft, Manchester Road, BB114HD, UK.

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If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Personal Information of Children

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Highcroft Writing does not knowingly hold personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If, following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly interacted with our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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This site utilises Visitor Analytics, which  is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

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You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org.  For further information, please check Visitor Analytics’ Terms Of Use, Cookie Information and Opt-Out / Do Not Track.

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This site also uses Google Analytics, which is a piece of software that grabs data about visitors such as previous website viewed, time length of visit, computer type details, etc. Tracking information like this allows a better understanding of the visitor profile the and content preference, which informs future content decisions. Aggregate statistics about the number of visitors this site receives and browsers being used may be compiled. No personally identifying data is included in this type of reporting.  All activity falls within the bounds of the Google Analytics Terms of Service.  You can opt out of tracking (sets a cookie to disable tracking for the next 92 days). This only works on this site.  You can also opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

 

As previously stated, Highcroft Writing is hosted on the Wix.com platform. Cookies are implemented in every site built by Wix. Wix.com uses traffic log cookies to identify which pages are being used. This helps analyse data about web page traffic and improve websites in order to tailor it to customer needs. This information is only used for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help provide you with a better website, by enabling us the monitoring of which pages are found useful and which are not. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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For information on how Wix handles site visitors' data please review sections 8, 12, and 13 of Wix's Privacy Policy. The table below outlines which cookies Wix implements on Wix sites:

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