When making a purchase from Highcroft Writing through its online sales portal/store, please be aware of the following before an order is placed:

•       We will make it clear to customers they have to pay when they place an order (for example, a ‘pay now’ button). 
•       We will display clearly how customers can pay and include delivery options and costs.
•       We will list the steps involved in a customer placing an order.
•       We will take reasonable steps to let customers correct errors in their order.
•       We will let customers know what languages are available.  Currently our product range is only available in English.  Should any alternative language products be listed in the future, we will highlight this an option at the product selection stage.
•       We have made sure that customers can store and reproduce our terms and conditions, for example this information can be copied from our site and/or printed.
•       Our contact email address is highcroftwriting@outlook.com
•       Our business is not currently VAT registered.
•       Should you intend to purchase a digital download, please check with your service provider as to whether there will be any additional costs incurred, not charged by Highcroft Writing, due to the download process. Do not make a purchase through Highcroft Writing if you are not willing to incur these additional costs not charged by Highcroft Writing.
•       A brief description of the goods, services or digital content will be provided before a transaction takes place.  If you require more detailed information before making a purchase, please contact us via our online contact form at www.highcroftwriting.com/contact or via email at highcroftwriting@outlook.com
•       We will display the total price and/or how this will be calculated before a purchase can be made

•       Where our products are digital downloads, a delivery cost will not be charged by Highcroft Writing.  If a product range is made available that will require physical delivery, the total delivery cost or how this will be calculated will also be presented.

As a supplier of digital downloads we will: endeavour to:
•      ask the customer to confirm before they download or stream content and that they are aware they’ll lose their 14 day right to cancel;
•      ask the customer to agree to an instant download before they start the download; and
•     include this information in our confirmation of the contract, and its length, along with other pre-contract information,

After an order is placed we will endeavour to:
•       confirm the contract as soon as possible and no later than when goods are delivered, a service starts or digital content is downloaded (for example, an email will be sent when content is downloaded even if it doesn’t arrive at the same time);
•       provide a copy of the contract by email or another format for the customer to save for future reference;
•       deliver the goods within 30 days, unless we have agreed otherwise with the customer.
 

Where non-digital download products are made available, the customer has a right to cancel their order up to 14 days after the order is delivered.  After an order is placed we will endeavour to:

•       provide a copy of the contract on paper, by email or another format the customer can save for future reference;
•       provide the copy of the contract no later than when the goods are delivered;
•       deliver the goods within 30 days, unless agreed otherwise with the customer.
 

Please note that the above rules do not apply to:
•       goods and services worth £42 or less.